✨ what are your refund/exchange/order cancellation policies?
no refunds or exchanges
if i made a mistake in packaging your order, please send me an email with your order number so that we can resolve the mix up
all order cancellations requests must be made within 24 hours of placing the order
please email all order cancellations to artsthetictrash[@]gmail.com with your order number in the subject line, and allow 3-5 business days for me to get back to you
please note that i am not liable for any damages or losses caused by shipping. but i will do my best to ensure the products are packaged safely
✨ how do the discount sales work?
i have a few ongoing sales—such as buy 5 stickers to get 1 free—but you'll need to input the discount code at check out as bigcartel does not automatically calculate the discount without it. the discount codes can be found of the product page of the item(s) you are ordering from, and on the welcome header at the top of the page
unfortunately, bigcartel does not allow the stacking of multiple discount codes at once. so if you're hoping to use two different discount codes, you will need to place 2 orders. this is also applicable to wanting to stack the same discount deal—such as wanting to order 10 stickers to get 2 free stickers. please reach out to me via email if you place multiple orders at once for the discount codes, so that i can reimburse you for the extra shipping fees. payments will be made via paypal only, so please be ready to provide a valid paypal email address
for the freebie sticker gifts, no discount code is necessary; i will add the freebies in when i am packing your order!
✨ where do you ship to, and when can i expect to see my order?
for the time being, i will ship to north america only (canada and the united states). i would like to get used to this process before opening up orders worldwide; but i definitely intend on doing that some time soon!
i will be shipping out from vancouver, bc in canada. due to the nature of my day job, i will be shipping out orders once a week—either on fridays or saturdays—so shipping times may vary.
- all print and merch orders will be sent through tracked packets
- sticker only orders will be sent through untracked lettermail
✨ do you do in person deliveries for locals?
unfortunately, i won't be able to do local deliveries due to scheduling and personal safety reasons. i do—however—make exceptions for friends that i have previously met in person, if my schedule allows for it. if this is applicable to you, please send me an instagram dm so that we can work out the timing
✨ do you do commission work?
i have in the past but my commissions are currently closed
depending on my schedule and if it piques my interest, i may be able to work on a project for you, so please feel free to reach out via instagram dms or by email to inquire
✨ what program do you use?
i use version 1.2.5 of paint tool sai, and the brush i use for my lineart is the standard round brush for vectors
✨ do you have plans to turn [design] into a print or sticker?
i'm always open to adding more designs to my shop, if there is an interest in it! please feel free to dm me or leave a comment on the instagram post to increase my likelihood of turning it into a physical product!
✨ i have a question that hasn't been addressed; how can i contact you for further inquiries?
you may either email me at artsthetictrash[@]gmail.com, leave me a message through my contact page, or send me a dm on instagram
for all inquiries involving orders, email me so that it is easier for me to keep track of! if you have an order number, please include it in the subject line